A+ | A- | A

Water & Sewerage Management


Mornington Shire Council aims to deliver quality and reliable water, wastewater and waste services that meet the needs of our community.

Water & Waste Service Delivery Commitments

  • Supply safe, reliable drinking water to consumers
  • Ensure the collection and treatment of domestic wastewater
  • Plan for and deliver water, wastewater and waste infrastructure
  • Maintain community’s water, wastewater and waste infrastructure
  • Ensure environmental management of water, wastewater and waste infrastructure and facilities occurs

In all undertakings Water and Waste strives to achieve service provision to the community in a manner which maximises both Mornington Shire Council and community ideals; This is achieved through economic, social and environmental objectives being assessed in all stages of Water and Waste’ operations from long term planning through to operational delivery.

Current Water Restrictions level


Community Consultation & Service Interruptions

Water and Waste places a high level of importance on engaging with the community and will inform customers on matters relating to water supply, sewerage and waste services and complaints handling.

The water supply and wastewater systems in the Gununa Region have been designed to provide you with water and wastewater services 24 hours a day, 7 days a week. However, under certain circumstances, such as those described below, we may need to interrupt or limit these services:

  • If we need to inspect, maintain, repair or replace any part of the system;
  • When new mains are being connected to the system;
  • When there are periods of declared water supply restrictions; or
  • If there is a possibility of a significant health risk arising from the continuance of the service.

Water and Waste will always aim to provide 48hrs notice of interruption to your service or any system change that may have a significant effect on local service levels (e.g. water restrictions). However, Water and Wastewater reserve the right to immediately stop the supply without notice if there is a serious risk to public health, a likelihood of serious injury to persons or damage to infrastructure or another emergence as detailed in the Water Supply (Safety and Reliability) Act 2008.

Water and Waste will make every reasonable effort to limit disruption to services caused by operations and maintenance activities. However, it is not possible to provide notice of service disruption caused by unplanned events. Where Water and Waste is unable to provide prior notice, completion of all work will be carried out as quickly and efficiently as possible to minimise disruption to the daily activities of the community.

Customer Service Standards

The Customer Service Standards are intended to protect customers of a service provider who do not have contracts with that provider, by ensuring they are adequately informed as to the service they are receiving, the level of service they can expect to experience, and how they interact with the provider.

View the Mornington Shire Council Water and Sewerage Customer Service Standards here

For any non-housing related water and sewerage emergencies please contact:
Works Manager: 0429 127 829

Contact Us

For more information on our Projects and Planning Scheme, contact us today:

Executive Manager Infrastructure and Technical Services
Mornington Shire Council
Email:  david.sechtig@mornington.qld.gov.au
Mobile: 0429 628 032
Phone: 07 4745 7831